Operations Management

Operations Management

Operations management is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods or services.

The North-South Airline

In 2010, Northern Airlines* merged with Southeast Airlines to create the fourth largest U.S. carrier. The new North-South Airline inherited both an aging fleet of Boeing 737—200 aircraft and Stephen Ruth. Ruth was a tough former secretary of the navy who stepped in as new president and chairman of the board.Ruth’s first concern in creating a financially solid company was maintenance costs. It was commonly believed in the airline industry that maintenance costs rose with the age of the aircraft. Ruth quickly noticed that, historically, there has been a significant difference in reported B737—200 maintenance costs (from ATA Form 41s) both in the airframe and engine areas between Northern Airlines and Southeast Airlines, with Southeast having the newer fleet.On November 12, 2010, Ruth assigned Peg Young, vice president for operations and maintenance, to study the issue.

Specifically, Ruth wanted to know:

(1) whether the average fleet age was correlated to direct airframe maintenance costs and

(2) whether there was a relationship between average fleet age and direct engine maintenance costs.

Young was to report back with the answer, along with quantitative and graphical descriptions of the relationship, by November 26.First, Young had her staff construct the average age of Northern and Southeast B737-200 fleets, by quarter, since the introduction of the aircraft to service by each airline in late 2001 and early 2002.

The average age of each fleet was calculated by first multiplying the total number of calendar days that each aircraft had been in service at the pertinent point in time by the average daily utilization of the respective fleet to total fleet-hours flown. The total fleet-hours flown was then divided by the number of aircraft in service at that time, giving the age of the "average" aircraft in the fleet.The average utilization was found by taking the actual total fleet-hours flown at September 30, 2010, from Northern and Southeast data, and dividing by total days in service for all aircraft at that time. The average utilization for Southeast was 8.3 hours per day, and the average utilization for Northern was 8.7 hours per day. Because the available cost data were calculated for each yearly period ending at the end of the first quarter, average fleet age was calculated at the same points in time.

The fleet data are shown in the following table. Airframe cost data and engine cost data are both shown paired with fleet average age.

North-South Airline   Data for Boeing 737-200 Jets


Northern Airlines Data

Southeast Airlines   Data

Airframe Cost per   Aircraft

Engine Cost per   Aircraft

Average Age (hours)

Airframe Cost per   Aircraft

Engine Cost per   Aircraft

Average Age (hours)


















































*Dates and names of airlines and individuals have been changed in this case to maintain confidentiality. The data and issues described here are actual.

DISCUSSION QUESTION  Prepare Peg Young’s response to Stephen Ruth.

Production and Operations Management: Course outline


1) Jay Heizer and Bary Bender, Production and operations Management,11Th. Ed., Printice hall, Pearson International Student ed.

2) Theory and Problems in Production and Operations Management, Chary Tata Publishing Company

3) Instructor: Dr. Ismail Elkhalifa Suleiman, PhD


Chapter 1: Operations and   Productivity

Chapter 2: Operations Strategy in

Read Chapter 1

Read Chapter 2

Chapter 3: Project Management

Read Chapter 3

Chapter 4: Forecasting

Exam 1

Read Chapter 4

Review Chapters 1-4

Chapter 5: Design of Goods and   Services

Chapter 6: Managing Quality

Read Chapter 5

Read Chapter 6

Supplement 6: Statistical Process Control

Read Supplement 6

Chapter 7: Process Strategy

Supplement 7: Capacity Planning

Read Chapter 7

Read Supplement 7

Chapter 8: Location Strategies

Chapter 9: Layout Strategy

Read Chapter 8

Read Chapter 9

Chapter 10: Human Resources and Job Design

Supplement 10: Work Measurement

Read Chapter 10

Read Supplement 10

Chapter 11: Supply-Chain   Management

Supplement 11: Outsourcing as a   Supply Chain Strategy

Read Chapter 11

Read Supplement 11

Chapter 12: Inventory Management

Read Chapter 12

Chapter 13: Aggregate Planning

Exam III

Read Chapter 13

Review Chapters 10-13, S10, S11

Chapter 14: Material Requirements   Planning (MRP) and ERP

Read Chapter 14

Chapter 15: Short-Term Scheduling

Chapter 16: JIT and Lean   Production Systems

Read Chapter 15

Read Chapter 16

Chapter 17: Maintenance and   Reliability

Read Chapter 17

Exam IV

Review Chapters 14-17


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